WhatsApp automationMeta-verified business
WhatsApp automation for businesses in Qatar
Automation on WhatsApp is mostly about the hours nobody is working. An enquiry at nine in the evening either gets an answer or goes to whoever answered first — usually a competitor.
Replies outside working hours
A first reply goes out immediately, acknowledging the enquiry and asking the one or two questions your team would have asked anyway. The conversation is waiting, qualified, when somebody opens the inbox in the morning.
Follow-ups that actually happen
A follow-up scheduled for four days' time goes out in four days, whether or not anybody remembered. Sequences stop the moment the customer replies, so nobody is chased after they have already answered.
Routing to the right person
Enquiries are assigned by product, language, area or whichever rule fits how your team is organised. The person who can answer is the person who gets it, rather than everybody seeing everything.
Where automation should stop
A bot that tries to close a sale annoys people. Ours qualifies, answers the predictable questions and hands over to a person the moment the conversation stops being predictable — and it says it is doing so.
Questions we are asked
Will customers know they are talking to an automated reply?
Yes. The automated replies do not pretend to be a person, and the handover to your team is explicit when it happens.
What happens when someone replies to an automated follow-up?
The sequence stops immediately and the conversation moves to your team, so nobody receives a scheduled chase after they have already answered.
Can automated messages be sent in Arabic?
Yes. Templates and automated replies exist in both languages, and each conversation continues in whichever language the customer used first.
How do we stop messaging someone who asks us to stop?
An opt-out is honoured immediately and permanently across every campaign and sequence, not just the one they replied to.