RetailMeta-verified business
WhatsApp messaging for Retail in Qatar, set up for you
Shoppers ask whether something is in stock, in their size, and how soon they can have it. The shop that answers first usually gets the sale.
Give us a number, your message and your list. Red Rock does the setup, the approval and the sending, and you watch the results on a live dashboard.
What usually goes wrong
Questions pile up on a shop phone during opening hours, customer history lives in the head of whoever served them, and announcements go to a broadcast list that nobody maintains.
What changes
One inbox the shop team answers from, a contact record that remembers what somebody bought, and announcements sent to a list that is actually kept up to date.
The customer journey
- 01Question about stock, size or price
- 02Answer, with a photo if it helps
- 03Order taken or a visit arranged
- 04Collection or delivery details
- 05New arrivals sent to people who bought before
Messages this sends
- Stock and availability answers
- Order and collection confirmations
- New arrivals
- Seasonal announcements
Questions we are asked
Does it work in Arabic and English?
Yes. Templates, replies and the dashboard are bilingual, and each conversation continues in whichever language the customer opened with.
Do we need our own WhatsApp number?
No. If you have one we register it; if you do not, we arrange a number as part of the setup.
What happens to messages that arrive out of hours?
They are answered automatically and queued for your team, so nothing waits until morning unanswered.
Can we send a campaign to customers who bought before?
Yes. Past customers can be segmented from your contact list and messaged separately from new enquiries.
What you see afterwards
Sent, delivered, read, failed and replied, per message and per campaign.
WhatsApp messaging costs are subject to Meta's applicable pricing and your usage. Contact us for a setup tailored to your business.