HotelsMeta-verified business
WhatsApp messaging for Hotels in Qatar, set up for you
A guest asks one question before booking and several more before arriving. Every one of them is a chance to lose the booking to whoever answered first.
Give us a number, your message and your list. Red Rock does the setup, the approval and the sending, and you watch the results on a live dashboard.
What usually goes wrong
Enquiries arrive in several languages at every hour, front desk answers what it can, and nobody can tell afterwards which enquiries turned into stays.
What changes
One number covering enquiries in Arabic and English, with conversations kept against the guest rather than the shift, and reporting on what converted.
The customer journey
- 01Enquiry about rates, rooms or availability
- 02Booking information sent and questions answered
- 03Confirmation with everything the guest needs
- 04Pre-arrival message with directions and check-in times
- 05Follow-up after checkout
Messages this sends
- Availability and rate enquiries
- Booking confirmations
- Pre-arrival details and directions
- Post-stay follow-up
Questions we are asked
Does it work in Arabic and English?
Yes. Templates, replies and the dashboard are bilingual, and each conversation continues in whichever language the customer opened with.
Do we need our own WhatsApp number?
No. If you have one we register it; if you do not, we arrange a number as part of the setup.
What happens to messages that arrive out of hours?
They are answered automatically and queued for your team, so nothing waits until morning unanswered.
Can it answer booking questions without a person replying?
Common questions about rates, availability and check-in are answered automatically; anything else goes to your front desk.
What you see afterwards
Sent, delivered, read, failed and replied, per message and per campaign.
WhatsApp messaging costs are subject to Meta's applicable pricing and your usage. Contact us for a setup tailored to your business.